Unfortunately, this is not possible. For this, you would need to enter multiple individual orders.

For tax reasons, we are only allowed to make minor changes to an order that has already been executed. We can cancel one or more items but cannot simply exchange them for another item.

So if your order is not yet ready for shipment in the warehouse, we can cancel items for you. Desired exchange items must be ordered in a separate order.

Please contact us for cancellations as soon as possible at support@alpenkraft.shop. If an order is already ready for shipment in the warehouse, unfortunately we can no longer make any changes and you would have to return the unwanted item to us.

We do our best to ship all orders as quickly as possible. Unfortunately, it is not possible to manually combine orders.

Therefore, we recommend that you place a second order. We will do our best to ship the second package as quickly as possible as well.

To use the DNK10 voucher/discount code, please place an order worth at least 25€.

You have many options to pay with us. We accept Apple Pay, Google Pay, Amazon Pay, Klarna, EPS, credit card, and PayPal.

Would you like to order on account? Please contact us at support@alpenkraft.shop, to place your order on account.

As soon as your order has been shipped, you will receive an email with the invoice. If you have not received it, please check your spam folder.

If you cannot find the invoice there either, please feel free to contact us at support@alpenkraft.shop. We will be happy to send you a copy of the invoice.

Unfortunately, we could not assign your payment or the crediting of the payment overlapped with the payment reminder, so we ask you to send us an email with your payment confirmation to support@alpenkraft.shop to send. Thank you very much for your support!

We are happy to help you. Write an email to support@alpenkraft.shop

Klarna is a payment method that allows you to pay your invoice over a period of 14 to 30 days. When your order is delivered, you will receive an invoice from Klarna by email, which you can then pay by bank transfer, direct debit, or credit card.

You have probably transferred the amount to our account and not to Klarna's account. If you chose Klarna as the payment method for your order, please transfer to Klarna. The invoice and Klarna's account details can be found in your email.

Please contact support@alpenkraft.shop if you have mistakenly made a transfer to our account, so that we can initiate a refund!

Unfortunately, for accounting reasons, we cannot offer you a classic exchange as you know it from brick-and-mortar retail.

However, you can simply return the old item and order the new item in the shop! You will then receive the purchase price back for the old item!

1. Please contact our support by email or via the cancellation form to confirm your return.

2. Please send the items back.

3. Please inform us of your return confirmation.

4. After the goods or the return confirmation have been received by us, we will refund the amount to the originally chosen payment method.

After the goods or the return confirmation have been received by us, we will refund the amount to the originally chosen payment method.

No. In the case of a return, you will be refunded the purchase price and any costs for the outbound shipping. You bear the costs for the return shipping.

Please contact us and provide your order number and the incorrect item. We will be happy to assist you.

We offer a 30 DAY MONEY-BACK guarantee if you do not like the AlpenKraft® ZugSpitze! Furthermore, we guarantee that we will ALWAYS find a solution if problems arise.

Simply contact us at support@alpenkraft.shop

Orders placed by 1 p.m. are shipped the same day from the central warehouse in Graz. You will receive a tracking number with which you can track your shipment.

When your order leaves our warehouse, we will automatically send you a shipping confirmation. The email also contains a tracking link with which you can see the current location of the package at any time.

The tracking link will be sent to you by email as soon as it is available. If you still have not received an email, please also check your spam folder. We ship within Germany with DPD or DHL and within Austria with DPD.

To assist you, we ask you to check your email inbox for a delivery notice from the supplier or the tracking link. Alternatively, you are welcome to contact our support: support@alpenkraft.shop

Yes, you can adjust your addresses in the payment section during the ordering process.

Yes! You can find pickup stations near you here.

No, it isn't. However, specialist retailers cannot be ruled out in the future. If you are interested in a listing, please send us an email at support@alpenkraft.shop.

We work together with our sales partner in Switzerland.

You can order all products from AlpenKraft directly in Switzerland, and receive the goods directly delivered from Switzerland. HERE is the link to the Swiss shop

If you purchased your product after September 2022 and find an ALPENKRAFT lettering on the handle of your shower head, you own the AlpenKraft® ZugSpitze model.

The AlpenKraft® ZugSpitze is a slow made product and not a mass product. Only a few pieces are produced per day.

We use high-quality stainless steel for the most important parts, and NO plastic or aluminum.

The materials are hardened again in a special oven after production to ensure lifelong quality.

Special bending of the diffuser plate ensures a wide spray, like under an overhead shower.

The beads used consist of activated carbon and zeolite. Zeolite is especially known for water softening.

With the innovative bayonet lock, changing the beads is super fast.

The AlpenKraft® ZugSpitze is hand inspected and lovingly packaged in Bavaria.

The packaging is only folded and contains no adhesive.

Included in the package are a soap dish and a soap pouch.

Each AlpenKraft® Zugspitze is assembled by hand and quality checked.

We provide a 5 YEAR WARRANTY on the AlpenKraft® Zugspitze.

If you choose the AlpenKraft® ZugSpitze, you enjoy the benefits of reduced water consumption thanks to the special spray disc, while simultaneously having higher water pressure, a filter function through our filter beads, and three selectable spray modes.

It depends on the setting of your instantaneous water heater. In economy mode, the AlpenKraft ZugSpitze only allows 6 liters per minute to pass through. This can cause the instantaneous water heater not to "start".

Please ask your installer or read the user manual of your instantaneous water heater to find out the required flow rate.

The AlpenKraft® ZugSpitze is manufactured in Germany and assembled and inspected by hand by employees from the surrounding area. Every single piece. With this, we have chosen a path that on the one hand guarantees the highest quality assurance, and on the other hand secures jobs in the country.

This also allows us to grant you a 5-year warranty. All parts used comply with the legal requirements of the Drinking Water Protection Ordinance. Our 30-day trial period with a money-back guarantee exceeds the legal period for online purchases. In addition, you receive the best service from us even after the purchase.

We respond to EVERY email inquiry within support@alpenkraft.shop reliable within the shortest time, and ALWAYS find a solution for every concern. Even long after the purchase.

ALL products currently in circulation are manufactured in China and mostly use materials that are NOT approved in Germany.

AlpenKraft® is the only company that manufactures and sells this category of showers in Germany. Many competitors use chrome-plated plastic, which is complex and not environmentally friendly to produce.

We use high-quality 304 stainless steel, which is used in professional sanitary applications due to its excellent corrosion resistance.

Yes, definitely. The AlpenKraft® ZugSpitze was even designed to find its place in commercial operations. Even more durable, wider spray, pure wellness. A professional shower.

Are you a hotelier and interested? Send an email to anfrage@alpenkraft.shop

Yes, we offer you a 5-year warranty for the AlpenKraft® ZugSpitze.

For our AlpenKraft® ZugSpitze you can get the spare parts here.

Since the models differ greatly, this is unfortunately not possible.

You can find the suitable spare parts for your "ZugSpitze" model here.

First, please compare the two spare parts with each other. If you can recognize a different size, it means that you have probably purchased a spare part for our "Klassik" model.

The matching spare parts for your "ZugSpitze" model can be found here.

The cleaning is quick and easy to perform and is explained to you in this video.

Below the video (instructions for cleaning the AlpenKraft® ZugSpitze) you will find all the steps for easy and thorough cleaning.

Our 4in1 bowl makes it easy for you to open and grip the stainless steel ring. It can also be used to clean the diffuser disc and is a perfect soap dish.

When you buy an AlpenKraft® ZugSpitze, you receive the 4in1 bowl for free, or you can also purchase it separately here.

The innovative bayonet lock makes it child's play, without tools and in just a few steps. You can find the instructions here.

The pearls become saturated over time by absorbing the lime. They also become slightly smaller as they release minerals. The replacement should take place after 6-8 months.

We recommend the use of our zeolite activated carbon pearls for our AlpenKraft® ZugSpitze.

In and of itself, this is not a problem. Just stick to the usual fill levels of the AlpenKraft® "ZugSpitze" here.

Yes, a full refill is already included in the handle of the Alpenkraft® ZugSpitze. This refill lasts for approximately 6-8 months. The price for a one-year supply (two refills) of filter beads is €14.90. The price for 3 years of refill beads is €11.18 per year.

You can get the matching beads here.

Length of the shower head: 24cm

Diameter of the handle: 3.2cm

Diameter of the head: 8.5cm

Weight without beads: 253g

Weight with beads: 303g

The shower head is equipped with the standardized ½ inch thread and should fit on ANY commercially available shower hose.

The AlpenKraft® ZugSpitze is fully assembled. You only need to screw it onto your shower hose.

We offer a 30 DAY MONEY-BACK guarantee if you do not like the AlpenKraft® ZugSpitze! Furthermore, we guarantee that we will ALWAYS find a solution if problems arise.

Simply contact us at support@alpenkraft.shop

If you purchased your product before September 2022, and do not have an ALPENKRAFT logo on the handle of your shower head, you own the "Classic" model.

Yes, a full refill is already included in the handle of the "Classic" model. This refill lasts for approximately 6-8 months. The price for a one-year supply (two refills) of filter beads is €14.90. The price for 3 years of refill beads is €11.30 per year.

You can find the matching beads here.

We recommend the use of our Tourmaline Clay Beads for our "Classic" shower head.

The pearls become saturated over time by absorbing the lime. They also become slightly smaller as they release minerals. The replacement should take place after 6-8 months.

Don't have any left? You can conveniently order them here.

The instructions for changing the beads can be found here.

Since the models differ greatly, this is unfortunately not possible.

You can find the suitable spare parts for your "Klassik" model here.

You can find the spare parts here.

The assembly instructions can be found here.

First, please compare the two spare parts with each other. If you can recognize a different size, it means that you have probably purchased a spare part for our AlpenKraft® ZugSpitze model.

The suitable spare parts for your "Klassik" model can be found here.

This problem is quickly fixed with this video. Under the video (cleaning and maintenance) you will find all the necessary steps to easily fix the problem.

The instructions for cleaning and maintenance can be found here.

No warranty has yet been offered for the Klassik shower head.

The "Klassik" model is fully assembled. You only need to screw it onto your shower hose. Here you will find a short video about it.

The instructions for installation can be found here.